How to return:
We hope you will love everything that you order from us but if something isn't quite right, you have 30 days to send it back to us.
We'll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn, and have all their tags on.
- Log into your account;
- Go to the “My Orders” section;
- Select the respective order;
- Click on Return/Exchange and follow the steps indicated.
- Await your Return Confirmation email, which we will send when we have processed your return.
If you haven't received your return or refund confirmation from us, please contact us at
help@zwazoprojects.com.
When will I receive my refund?
You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
Card Payment - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
Need further information regarding returns? Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop-off slip.
If you haven't received your return or refund confirmation from us, please get in touch here.
